Tuesday 19 June 2012
Complete solutions – with a personal touch
Whether related to a small local redevelopment project or a much bigger multi-site network improvement programme, requirements to move poles, distribution points and drop wires frequently crop up! Although many customers naturally call on our Customer Network Solutions team to do this work, few realise that they can also handle associated on-site cabling work, or deliver service and maintenance contracts to support this.
The fact is; Openreach offer so much more these days than just the installation and maintenance of wires, fibres and connections within the access network. Our extensive local knowledge combined with the skills of our security cleared engineers are proving to be vital ingredients for those wanting to offer truly complete solutions to their customers.
Our locally based Customer Network Solutions team can handle anything from network rearrangements and bespoke network solutions, through to connectivity for remote or temporary locations. And that’s just the tip of the iceberg.
For a Communications Provider, access to this nationwide team of local experts offers the potential to provide true value add to their customers (not to mention a great place to turn should a customer’s business critical, on-site network be severely damaged due to fire, flood or some other disaster).
With ring-fenced resource and access to engineers out of hours, the team are able to respond quickly and work to challenging timescales if needed. And where it’s important, the on-site work they do can also be timed to happen alongside business as usual orders for new lines etc.
The proof of any ‘one stop shop’ claim is in the pudding (so to speak). But it’s already clear from customer feedback that the human interaction and local network engineering knowledge offered here are hugely valued. All this plus a real passion for cracking complex cabling conundrums makes this a team of experts well worth knowing about!
Find out more about the Customer Network Solutions team. And if you’ve got a challenge or requirement you’d like to talk to them about – just get in touch!